Frequently Asked Questions

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Q: Who are TotallyDriven?
A: We are a specialist private transfer taxi service, ground transfers if you will, we provide travellers with a vehicle and a driver to transport them to or from UK Airports, Seaports, London Hotels or any UK Postal Code. This is NOT a shared service the vehicle is for your sole use.

Q: What type of service do you provide?
A: Tell us where and when you want to go, and we will get you there. We have many different types of vehicle and they are all provided with polite and helpful licensed PCO drivers.

Q: How easy is it to book a car with you?
A: Very! All you do is tell us: How many passengers and luggage you have. It's done!!! Its as easy as one, two, three !!!

Q: How long have you been providing a private transfer service?
A: Our management team between them has over 20 years of experience in passenger logistics. Our aim to provide a service that is second to none. Our drivers are licence and approved by Transport for London (PCO).

Q: What area do you cover?
A: We can provide service in most parts of the UK, but if for any reason we can't we probably know someone who can. Our aim is to enhance the service that we provide, so be rest assured we will go that extra mile to provide you with as much as we can.

Q: Which airports do you service?
A: The majority of UK Airports, with a meet and greet service.

Q: What type of vehicles do you have?
A: We have access to a vast range of vehicles from saloon cars to minibuses, limousines to coaches, to view vehicles click on the vehicles from the menu.

Q: How can I pay for this service?
A: We accept all major credit cards as payment (credit card payments are subject to a processing fee and vat).

Q: Can I pay in cash?
A: Yes you can, but for booking security we will need credit card details (we use the latest 128 bit secure server technology).

Q: What if my flight is delayed? Will I be charged extra?
A: We monitor flight arrivals before any drivers are dispatched, as a result we do NOT charge you any extra if your flight is delayed.

Q: Where do I meet my driver when I land at the airport?
A: The Meeting Point is detailed in the booking process and is also stated in the email confirmation. Generally it is "The Information Desk" at Heathrow Airport, or in "The Arrivals Hall" at all other airports or ports.

Q: What if I cannot locate my driver?
A: Call our 24hr support line on 0870 895 8986 quoting your transfer order reference number or your name and our experienced staff will be able to assist.

Q: Is your company licensed?
A: Yes, we are a fully licensed company and are required to abide by the regulations set by the PCO.

Q: Do you operate a fixed price policy?
A: Majority (98%) of our customers do not pay more than the quoted price, in that sense yes we operate a fixed price policy. Credit or debit card payment incur a processing fee + vat.

Q: Are your prices per car or per person?
A: We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle. Please see Vehicle capacity for further details.

Q: How early do I need to book my car?
A: We can provide service within 15 minutes sometimes, but the earlier you book the better, 8 - 12 hours would be recommended. If you are making a last minute booking it is best to phone +44 (0) 870 895 8986, lines open 24 hours a day.

Q: Do I have to book online. I would like to speak to someone?
A: Our online booking process is clear and easy to understand. But if you preffer to speak to one of our agents you can make a booking on the phone via our reservations line on: +44(0)870 895 8986, lines are open 24 hours a day.

Q: Can I make a booking if the party consists of more than 8 passengers?
A: We can cater for any number of passengers 1 - 500 or even more if necessary, please use the special quotation form and ensure that you include the number of passengers in your party and full details of your journey.

Q: Will you meet us at any time of day?
A: Yes we provide a 24hour service. We will meet you at any time of day and there is no extra charge for unsocial hours. The only time we levy a extra charge is at the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day.

Q: What if the flight is delayed or early?
A: We work on the basis of scheduled arrival times, we do monitor all flights, there are no additional charges if your flight is delayed.

Q: Are there any additional costs? A: Waiting time after free period 0.25p per minute. Diversions - Minimum charge 5.00. Extra Passengers or Luggage - Vehicle Upgrade charge.

Q: Do I need to pay in advance?
A: No you do not need to pay in advance. Where you elect to pay on arrival we will require card details to secure the booking.

Q: Can I cancel my booking?
A: Yes, you can cancel a booking. Please see our Terms and Condition:.cancellations.

Q: What happens if my flight is cancelled?
A: Contact us as soon as posible on +44 (0) 870 895 8986. We will have monitored the flight and as a result we will not have despatch a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

Q: What if I miss my flight?
A: Contact us as soon as posible on +44 (0) 870 895 8986. We will have monitored the flight as a result we will have despatch a driver. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a full "No Show" charge. If however you inform us prior to the despatch of the driver we will place your transfer order on HOLD for 24 hours during which you are able to re-book at no extra charge.

Q: What happens if my flight is diverted to another airport?
A: Contact us as soon as posible on +44 (0) 870 895 8986. We will not despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may be levied.